77 Cameron St., unit 205 Moncton, New Brunswick, Canada E1C0C4

Home: 506-855-4188 Fax: 506-388-6241 Email: agcharl@rogers.com Website: http://agc-pc.tripod.com

Andre Charlebois

Objective	Information Technology Support Position – network administration
Profile Experience	A network administrator with excellent problem solving, analytical and writing skills. Extensive knowledge of various software applications and network design and implementation. Excellent training and tutorial skills with the ability to work collaboratively in a team. Oct. 2004 – Present East Coast Claims Services Technical Support · Set up \ upgraded peer-peer network to XP pro with SP2 · Upgraded legacy router to XP-compatible router · Partitioned PC’s for fault tolerance · Set up tape drive, and backup strategy · Instructed staff on ergonomics, security (passwords), MSN Messenger for office collaboration. Sept. 2004 – Present IBM Migration project · Converted Bank of Nova Scotia PC’s from token ring to Ethernet. · Reconditioning of PC’s (asset tracking, partitioning, reformatting, bios updates, testing, etc.) Mar. 2004 – Present Atl. Prov. Chmbrs of Commerce Moncton, NB Network Architect · Staged new desktop \ file server. · Set up 3 node peer-to-peer · Migrated user config data (contacts, calendar, etc.) to new machine, using crossover cable. · Partitioned new PC to allow for efficient data sharing \ backup. · Set up legacy network printer. · Advised on calendar \ contact sharing without Exchange server (third party solutions). · Installed firewall for new PC, trusting only other 2 nodes. · Staged Winfax on new PC. · Tutored staff on disaster recovery \ composed documentation. · Provided ergonomics consultation for staff. Nov. 2003 – Dec.2003 ACOA Moncton, NB Desktop Support Troubleshooting user desktops (w2kpro), registry editing, RIS workstation installations, print config. Design of XP rollout preventative maintenance utilities to run automatically on a schedule (defrag, sfc, cleanmgr, etc.) Extensive support of Word (OLE excel chart editing, formatting) Provided training for users on challenging Word problems. SMS remote control to assist users Windows 2003 server admin (AD, etc.) Blackberry 3.6 PDA configuration, Enterprise Server ID admin Aug. 2000 – Oct. 2003 Imperial Oil Ltd. Moncton, NB ExxonMobil Security Agent § Provided security access to ExxonMobil computer resources (LAN, mainframe, email, etc.) maintaining service level objective of 90% completion of requests within 1 day. § Provided in-depth Windows NT troubleshooting and security consultation (team specialist, DFS translation, documentation, SAN design). § Contributed to email platform migration from Exchange \ mainframe email to Lotus Notes for ExxonMobil. § Assigned to special team for planned migration to Windows 2000 (from 1000 domain model to single tree model worldwide, using Aelita). Use of command line utilities to effect mass changes \ dumps. Trained 60 support staff. § Trained and continually coached new staff. Includes colleague desktop optimization and configuration to ensure efficiency and productivity. § Developed batch files for use in mass changes (command line utilities to avoid overhead of GUI tools). § Familiarity with large number of platforms demanding multi-vendor interoperability § Advised on optimal use and positioning of NT terminal servers to avoid WAN leased line bottlenecks. (i.e. communications between Moncton and Houston). § Advised on migration to standard worldwide NT workstation desktop project. Assisted users in expediting migration through key configuration file backups (to avoid rebuilding their preferences following migration). § Advised on Remedy work-order software configuration and optimization. § Assigned to multiple special projects for key clients involving NT permissions overhaul. § Automation of tasks using KiXtart, and VB scripting
	Mar. – Apr. 2000 Canadian Armed Forces Moncton, NB On-the-job Training, Contract § Worked under network administrator for CFB Moncton. § Advised on login scripts, desktop troubleshooting, and migration from Banyan Vines to Exchange. § Assisted in mainframe WAN printer configuration (legacy hardware) through terminal emulation. May – Aug. 1997 Canadian Mental Health Organization Moncton, NB Technical Support, Summer job § Computer technical support for office staff. § Installations of Windows (95 and 3.1), printer drivers. June – Aug.1995 Anderson MacWilliam Law Moncton, NB Technical Support Computer technical support for office staff.
Education	1999-2000 CompuCollege School of Business Moncton, NB § Information Systems Specialist diploma, Graduated in top 1% of class. 1994- 1998 University of New Brunswick Fredericton, NB § Bachelor of Physical Education in Sport Science, § Graduated 1^st in class. § Provided tutorial leadership for Exercise Physiology class. 1991- 1993 Royal Military College Kingston, ON § Electrical Engineering (completed 2 years) 1991 Moncton High School Moncton, NB § College preparatory stream (diploma)
Awards and Scholarships (University of New Brunswick) Certifications and Activities	1995, Joy Wells Kidd Memorial Bursary 1996, Scoudouc River University Award; Fannie Chandler Bell Scholarship 1997, Anne Murray Award 1997, Canadian Society for Exercise Physiology Award 1997, Lieutenant Governor’s Silver Medal for highest GPA over 4 years 1994 – 1998, Dean’s List for years 1 – 4 in Sport Science 2004 Currently studying for CCNA 1999 Microsoft Certified Systems Engineer (MCSE 4.0 with IIS, TCP/IP electives, upgrading to Win2000 1999 Microsoft Certified Professional + Internet 1999 CompTIA Certified A+ Technician; Novell; former webmaster www.trinb.com